Putting Big Data into action, Rick West is providing real-time solutions with Jicco.

Putting big data into action, Rick West is providing real time solutions with Jicco.Rick West = BIG DATA

Continually optimizing the use and application of Big Data, Rick West re-joins the Technology = Equality Community to introduce his latest Big Data product, Jicco. Rick West has been a member of the Tech = E Community since we originally spoke with him regarding Field Agent for episode #12. Field Agent is an application which utilizes big data to provide real-time feedback regarding retail sales. Rick joined us again for the launch of Class Check! Check out episode #29 for additional details on Class Check.

This week Rick joins us to introduce his newest innovation, Jicco, real-time market research on the go! Listen in as Rick and I explore the next chapter in his entrepreneurial journey!

 

Putting big data into action, Rick West is providing real-time solutions with Jicco.

Download this episode (right-click and save)

“It’s really hard to monetize something if nobody needs it!” ~Rick West

Strategy: Great minds think differently! Rick utilized targeted focus groups with future prospects and current customers to derive a new need. The focus groups allowed the Jicco team an opportunity to understand how and what Jicco needed to deliver to create a happy customer. Begin by solving a need for the market you want to serve. Then listen to your market, find the next need and begin serving again.

Wisdom: It’s important to take a step back every now and then to evaluate your entire situation. Review changes in your market and the information you have collected from existing customers and transactions. You may uncover a new strategy or challenge your market is facing that you can help solve. Why reinvent the wheel? Repurpose your knowledge, content and your data!

Tools: Jicco Putting big data into action, Rick West is providing real-time solutions with Jicco.

Wish: Let’s help Rick West and the Jicco team shift gears from collecting big data in retail to finding new markets and industries in need of better answers.

Reach Out Via: 
www.Gojicco.com
www.FieldAgent.net

Putting big data into action, Rick West is providing real-time solutions with Jicco.

 

 

 

 

 

Full Transcription & TimeStamps:
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sometimes the most impactful data that

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you have it's coming through either your

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customer service if you look at that and

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start to monetise tart to notice the

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type of questions people are asking so

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that's kind of a starting place

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broadcasting from Boston Massachusetts

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you're listening to the technology

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equals equality podcast welcome back to

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the technology because equality podcast

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I'm your host Lori Brooks and this is

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episode 72 I have the absolute pleasure

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of welcoming serial entrepreneur of

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request back to the show we have the

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opportunity to hear all about Rick's

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entrepreneurial journey from 16 years of

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employment with Procter and Gamble to

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launching field agent back on episode 12

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he joined us again in 2015 as he

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launched his next venture class check

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listening as Rick joins us today to

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share all about his newest venture

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jicco Rick welcome back and thank you so

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much for joining us today how are you I

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am very well how are you ready

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good want our notes authors I know it

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was back in 2015 I believe when you were

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just launching class chat so it is it is

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I'm super excited to have you back on

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today tell me all about how you have

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been how it has been with juggling field

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agent and class check I'm super excited

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to jump into the story of gqo but I'd

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love for you to just catch us up as to

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how things have been yes so if you think

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about our you know natural progression

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for us it's uh it's taking that

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technology that we developed you know

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back in the day I remind people we

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started this in pre selfie days parts of

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people to imagine that there were

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actually smartphones with no

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front-facing camera but there really

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were and so if you fast forward a few

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years yeah you know we've tried a couple

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of couple of things and so so we're at

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this point today where we have this

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truly this critical mass of individuals

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that are downloading and using our apps

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we've just surpassed a million users

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which is fantastic well thank you and if

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you look at that that critical mass our

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question was how do we continue to use

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you know our strength which is

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understanding you know

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research and insights and how to put all

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that together then also using the

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strength of our technology and then this

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third piece of this huge panel of people

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we have how we kind of you know take

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that and use it in a different way but

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still capitalizing you know on the

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machine that we built and that's really

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when juco came to life for us and so

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when we launched Chico a few months back

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it was really taking our methodology and

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our process to a whole new level now

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from what I understand Chico is a retail

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search engine so I'd love to know how

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that differs from the original field

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agent which I believe was the retail

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auditing solution which is kind of big

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data on real time information as to

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what's on the store shelves which to me

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sounded similar to JUCO but I'd love to

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know you know the expansion there and

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how that works

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sure so Laurie it is similar I mean we

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really are using the same engine but you

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can imagine in this fast-paced world

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that we live in you know we took the the

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typical engagement from months and weeks

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down to weeks and days and now we're

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getting people saying yeah but I really

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need something like today or in a few

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hours what can you do for me and our

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traditional model allowed us to engage a

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client to build some methodology send

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something out and by this you know

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tonight tomorrow we're getting data back

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in but what we started to realize is

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that there are times that people really

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don't need a thought-out design

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methodology they simply need an answer

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to a question and so we saw thought what

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you know why not actually create a

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search engine that would do that because

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you can't simply Google what we're doing

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so for example someone would say well

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but what's happening in an Aldi store or

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can you tell me what's happening in the

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dairy section and you know public

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supermarket well if you google that you

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might get a photo from a year ago maybe

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two years ago you couldn't google it and

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in our current methodology the way it

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was set up you could make that request

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by the time we turned it around it came

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back and forth from the questions how it

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would play out might take you a day so

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we created juco that allows you to type

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in a search engine the exact same way

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you would Google so instead of saying

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we tell people to Jayco it you type in a

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question hey what's happening in

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someone's home how do they store a

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certain product tell me what's going on

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in a specific store you type that in and

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within 10-15 minutes Laurie you've got

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an answer coming back to your phone I

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love that you are totally serving the

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microwave generations need well we could

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do that Laurie four or five years ago

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but he didn't have the critical mass of

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agents that are out there today but with

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a million plus people there are very few

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retailers you know very few people based

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on demographics that you could be

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looking forward to answer a question

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that you couldn't make this happen so in

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your case today you know as we're having

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this conversation if you were

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multitasking with me by the time you

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type in a question into Jake oh by the

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time we finish this interview you'd

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already have answers back right that's

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what I want to challenge your listeners

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is that just for fun we'll give you a

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free question that to answer them to

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listen what's happening at retailer

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retail or tell me what's going on and

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it's with a specific product or service

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try us out and see what you think and

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then we've got a very simple base rate

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subscription that you can subscribe to

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this bottle and get questions answered

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and we tell people you really be the

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smartest person going into the room or

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you'll be the smartest person sitting in

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the meeting because gica is going to

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give you all the answers you need I love

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it what do you feel were some of the

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first steps once the team or yourself

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came up with this idea of eco what were

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some of those first steps once that

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brainstorm moment occurred to actually

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beginning this new project and what do

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you feel was one of the pieces of

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technology that was most useful for you

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in terms of juggling all that you do

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every day right so we would you do a bit

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of juggling here but worry if we've

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learned anything over our past 10 15

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years of being entrepreneurs after

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leaving you know fortune 500 companies

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is that you have to begin with solving a

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problem it's one thing to say here's an

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interesting piece of technology let's go

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play that out and it's kind of fun but

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it's really hard to monetize something

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unless someone really needs it or you're

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solving a problem and so we started to

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see the problem that I described earlier

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which was people

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really needed fast information and they

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just needed to have a question answered

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says the first piece the second piece

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when I said you know hey Chico or go

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Chico you know there's this little thing

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called a LexA little thing called ciri

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we started to realize that people had

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started to yell into phones yelling two

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devices a hey why don't you give me this

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answer I give me that answer we said

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gosh we can do that you know we can be

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just like hey Alexa tell me what the

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price of this is you know hey Siri you

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know go find this out from you what

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Cirie and Alexis could not do we provide

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you near real-time information inside of

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a store or home today and that really

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was that aha moment it says we can do

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this we can totally play this out and so

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we talk to our developers and and said

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listen can we make this happen I said

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sure we can simply lay this out we

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talked to operations seeing this yeah I

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think we can make this happen and

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instead of taking months to do it within

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60 days we're in market what do you feel

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like you learned from launching gqo in

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comparison to the launch of cross track

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and the launch of field agent what do

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you feel like was different from this

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launch yeah I think when you really look

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at JUCO and the way that that kind of

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came about the one thing that we're

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learning from it was that there are

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truly instances where you just need that

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bit of confidence in your assumption and

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so I think this is a hypothesis kind of

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builder it's an assumption confirmation

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process for us and so while we thought

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we would get more people just you know

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say find this out when we find that out

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it really is truly that I've got a

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problem or have this assumption of this

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hunch or I have this argument with my

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friend and we're in this meeting and

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we're debating and then with Jayco

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within 15 minutes we're gonna prove his

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right you know I can remember my my son

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asking me about four or five years ago

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here's probably 14 15 at the time and he

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said dad how did you know anything when

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you were a kid without Google dad

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explained him well we had dictionaries

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and we have these encyclopedia you guys

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were just not very smart at all were you

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well I think you can ask the same

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question today Lori you know how do you

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know anything I read

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unless you're driving all over the

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country in your car without Jayco

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because if you're if you're sitting in

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your home today and you're trying to

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find out what's going on in a stored

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Southern California and you're trying to

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understand how moms with children use

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strollers in the Northeast versus the

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southeast we start thinking about those

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types of things traditional methods of

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days and weeks and months aren't really

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going to get you what you're looking for

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because you're simply looking for a

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quick answer and your line of work to

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when you think of all that the digital

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type of content you're pushing out there

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time you probably just need to have a

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confirmation and so that's really what's

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coming to fruition for us at this point

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in time is that people said why you

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really did hit a sweet spot we are

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needing just some basic answers and this

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allows us to simply type something in

256
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super easy to do and I get a message

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text message on my phone in 15 minutes I

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mean Laurie there's nothing like it

259
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now it sounds like the most simplified

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method of market research for anyone

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across the board you know it's something

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that's applicable for individuals who

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are just looking for that quick bit of

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info it's applicable for those who are

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entrepreneurs small business owners who

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just kind of need a little collective

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info and confirmation on certain things

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that they may have researched in other

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ways it's not necessarily the end-all

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be-all research but it's the immediate

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research in that real time aspect of the

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research so you can go online and you

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can get historical data or you can turn

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to go and and get real-time data and I

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think that's what I'm hearing as as the

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major difference and that's a huge

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game-changer so I of course Rick I'm

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excited to continue catching up with you

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in the futures as you continue launching

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new things you always have something

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exciting to chat about I love it we're

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think if you think about people

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listening into this if you're thinking

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about your business and you're observing

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and you notice where there's problems

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just solve the problem and then from

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that people will follow and so that's

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really been the kind of the philosophy

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we've been following and so I hope in

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the next six months or so we're going to

291
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find another one of those aha moments

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which would make for another interesting

293
00:11:05,030 --> 00:11:08,209
phone call for us I love it what do you

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feel you

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would change at this point in terms of

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the way you went about launching gqo the

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way you've launched class check-in the

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way you launched a field agent of the

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three do you feel like there was

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something in those three launches that

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you would have gone back to and made an

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adjustment if you could at that point we

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00:11:29,629 --> 00:11:35,420
always do a start/stop continue type of

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process right or you really go back and

305
00:11:35,420 --> 00:11:39,079
review you know what was successful what

306
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wasn't I think the one thing that we've

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learned especially with with JUCO and

308
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field agent is that once we had the idea

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we sought out current clients other

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influential people and really got their

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feedback early on and so that was really

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00:11:54,410 --> 00:11:59,209
a key success point for us to be able to

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get that feedback early and then be able

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to make adjustments the other thing is

315
00:12:01,610 --> 00:12:05,869
we made adjustments on the fly pretty

316
00:12:03,350 --> 00:12:07,939
quick pretty rapidly so that was also a

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00:12:05,869 --> 00:12:09,519
plus for us I think if you think of it

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00:12:07,939 --> 00:12:12,740
in terms of what we've done differently

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gosh I mean it worked out pretty well

320
00:12:12,740 --> 00:12:15,949
for us I don't know that we would have

321
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changed anything major as we were going

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00:12:15,949 --> 00:12:20,209
forward now we probably could have

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00:12:17,839 --> 00:12:22,189
waited a little bit longer to make sure

324
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we had a few of the bugs worked out but

325
00:12:22,189 --> 00:12:26,149
you know Lori you find that out with

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00:12:24,410 --> 00:12:28,279
technology you get it out in the market

327
00:12:26,149 --> 00:12:29,990
get in the users hands and they tell you

328
00:12:28,279 --> 00:12:31,879
so many things that you would have never

329
00:12:29,990 --> 00:12:33,920
thought of on your own by getting in

330
00:12:31,879 --> 00:12:35,420
their hands no I know exactly what you

331
00:12:33,920 --> 00:12:37,819
mean when it comes to feedback it's

332
00:12:35,420 --> 00:12:39,769
something that is vitally important to

333
00:12:37,819 --> 00:12:41,329
any business across the board be it a

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00:12:39,769 --> 00:12:43,639
start-up or something that's long been

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00:12:41,329 --> 00:12:45,319
standing it's what pushes a business

336
00:12:43,639 --> 00:12:46,970
forward you have to understand what it

337
00:12:45,319 --> 00:12:48,829
is that people are looking for what it

338
00:12:46,970 --> 00:12:51,259
is that they would like to see more of

339
00:12:48,829 --> 00:12:53,329
or less of in order to move forward I

340
00:12:51,259 --> 00:12:55,579
find that focus groups for smaller

341
00:12:53,329 --> 00:12:57,709
businesses and entrepreneurs you tend to

342
00:12:55,579 --> 00:13:00,110
be one of the easiest ways to get that

343
00:12:57,709 --> 00:13:02,569
feedback aside from surveys online do

344
00:13:00,110 --> 00:13:05,179
you feel like that's what you utilized

345
00:13:02,569 --> 00:13:07,339
as your method of obtaining that

346
00:13:05,179 --> 00:13:08,660
feedback did you use forums did you use

347
00:13:07,339 --> 00:13:11,179
surveys what do you feel like you

348
00:13:08,660 --> 00:13:13,670
utilized in terms of obtaining that

349
00:13:11,179 --> 00:13:15,860
information from your existing clients

350
00:13:13,670 --> 00:13:17,360
and customers hey we have the beauty of

351
00:13:15,860 --> 00:13:20,449
what we do we actually have a research

352
00:13:17,360 --> 00:13:22,070
company how about that you know we could

353
00:13:20,449 --> 00:13:25,850
use field agent to garner for

354
00:13:22,070 --> 00:13:27,589
so a practical standpoint for us if you

355
00:13:25,850 --> 00:13:29,810
look at the amount of data coming in

356
00:13:27,589 --> 00:13:32,930
number of questions are coming in we've

357
00:13:29,810 --> 00:13:34,370
kind of started to mine our own data we

358
00:13:32,930 --> 00:13:35,660
looked at more and more questions that

359
00:13:34,370 --> 00:13:37,130
were saying gosh could I just have this

360
00:13:35,660 --> 00:13:39,709
quicker or could you just answer this

361
00:13:37,130 --> 00:13:41,720
simple question for me we have a DIY

362
00:13:39,709 --> 00:13:44,690
tool within field agent that allows that

363
00:13:41,720 --> 00:13:46,839
to happen but it the first piece if your

364
00:13:44,690 --> 00:13:50,120
your listeners are thinking through this

365
00:13:46,839 --> 00:13:52,370
sometimes the most impactful data that

366
00:13:50,120 --> 00:13:54,800
you have it's coming through either your

367
00:13:52,370 --> 00:13:56,720
customer service or in our case you know

368
00:13:54,800 --> 00:13:59,180
our online forums coming back and forth

369
00:13:56,720 --> 00:14:00,800
and information so if you look at that

370
00:13:59,180 --> 00:14:02,509
and start to monetise tart to notice the

371
00:14:00,800 --> 00:14:04,120
type of questions people are asking so

372
00:14:02,509 --> 00:14:06,980
that's kind of a starting place for

373
00:14:04,120 --> 00:14:08,540
really understanding you know how this

374
00:14:06,980 --> 00:14:10,699
is going to play out you know from that

375
00:14:08,540 --> 00:14:13,819
you know we've got a pretty robust group

376
00:14:10,699 --> 00:14:16,160
here from ideation standpoint so we went

377
00:14:13,819 --> 00:14:18,470
through the ideation process brought

378
00:14:16,160 --> 00:14:19,970
this to life and then if you if you're a

379
00:14:18,470 --> 00:14:21,529
true researcher out there if you look at

380
00:14:19,970 --> 00:14:23,660
kind of the diets and try it type of

381
00:14:21,529 --> 00:14:25,399
thing we would get a couple people in

382
00:14:23,660 --> 00:14:28,639
the room we didn't wanting more than

383
00:14:25,399 --> 00:14:30,589
that we do law one-on-ones and really

384
00:14:28,639 --> 00:14:32,720
ask them their perspective on what we

385
00:14:30,589 --> 00:14:34,699
were doing to get that feedback prior to

386
00:14:32,720 --> 00:14:37,459
launching there were focus groups held

387
00:14:34,699 --> 00:14:39,110
where you really are directly contacting

388
00:14:37,459 --> 00:14:41,209
reaching out and asking for that

389
00:14:39,110 --> 00:14:43,130
information which is an important piece

390
00:14:41,209 --> 00:14:44,779
and I think sending out surveys you're

391
00:14:43,130 --> 00:14:46,839
going to get X Y and the amount of

392
00:14:44,779 --> 00:14:48,860
information but it's a lot more

393
00:14:46,839 --> 00:14:51,230
comprehensive when you actually take the

394
00:14:48,860 --> 00:14:53,750
time to sit down with people in person

395
00:14:51,230 --> 00:14:55,819
and and have the opportunity to grab

396
00:14:53,750 --> 00:14:57,470
that feedback I asked load up for us too

397
00:14:55,819 --> 00:14:59,870
we also had a working model so we

398
00:14:57,470 --> 00:15:01,250
weren't showing people concept sheets we

399
00:14:59,870 --> 00:15:03,170
had a true working model so that was

400
00:15:01,250 --> 00:15:05,269
also positive for us and you have that

401
00:15:03,170 --> 00:15:07,519
ability to create those working models

402
00:15:05,269 --> 00:15:09,199
for someone to take the time to go

403
00:15:07,519 --> 00:15:10,220
through it and that is important but if

404
00:15:09,199 --> 00:15:12,139
you don't have a working model

405
00:15:10,220 --> 00:15:13,970
definitely having you know spec sheets

406
00:15:12,139 --> 00:15:16,399
and information to go through as useful

407
00:15:13,970 --> 00:15:18,410
as well so but Rick you have been

408
00:15:16,399 --> 00:15:20,480
absolutely awesome I love chatting with

409
00:15:18,410 --> 00:15:22,310
you I love having you on the show I love

410
00:15:20,480 --> 00:15:24,920
hearing about all the new technologies

411
00:15:22,310 --> 00:15:27,410
that you're creating and yours on and so

412
00:15:24,920 --> 00:15:29,660
thank you thank you let's so I'm

413
00:15:27,410 --> 00:15:32,029
assuming that you are continuing to look

414
00:15:29,660 --> 00:15:34,459
for new markets to expand into and

415
00:15:32,029 --> 00:15:35,779
creating your new ideas as you continue

416
00:15:34,459 --> 00:15:37,730
to you know mind the data that

417
00:15:35,779 --> 00:15:39,949
you do have but I'd love to know if

418
00:15:37,730 --> 00:15:42,170
there's any way that the techy community

419
00:15:39,949 --> 00:15:44,120
could possibly help you with that magic

420
00:15:42,170 --> 00:15:46,610
wand that we always tend to wave at the

421
00:15:44,120 --> 00:15:48,350
end of the show with anything at all if

422
00:15:46,610 --> 00:15:50,420
you could change across the board with

423
00:15:48,350 --> 00:15:52,730
the three corporation whether it be how

424
00:15:50,420 --> 00:15:54,949
they interact or you know what it is

425
00:15:52,730 --> 00:15:57,829
that you deal with on a day to day basis

426
00:15:54,949 --> 00:15:59,629
throughout managing the three what do

427
00:15:57,829 --> 00:16:02,839
you feel like you would change at this

428
00:15:59,629 --> 00:16:05,870
one you know I think for us because we

429
00:16:02,839 --> 00:16:08,240
came from the CPG background and we went

430
00:16:05,870 --> 00:16:10,790
so deep and heavy into that I think

431
00:16:08,240 --> 00:16:12,889
taking our methodology and our product

432
00:16:10,790 --> 00:16:14,540
and putting it into other verticals

433
00:16:12,889 --> 00:16:16,790
sooner is probably something we would

434
00:16:14,540 --> 00:16:18,079
have done now in hindsight it makes

435
00:16:16,790 --> 00:16:19,519
sense but at the same time when you're

436
00:16:18,079 --> 00:16:21,529
first getting started you want to stay

437
00:16:19,519 --> 00:16:24,740
you know true to what you know which are

438
00:16:21,529 --> 00:16:26,149
consumer products and services but when

439
00:16:24,740 --> 00:16:29,029
we look at what we're doing today Laurie

440
00:16:26,149 --> 00:16:30,350
and I look at the verticals of insurance

441
00:16:29,029 --> 00:16:32,470
of verticals of Financial Institutions

442
00:16:30,350 --> 00:16:35,389
the verticals of Quick Serve restaurants

443
00:16:32,470 --> 00:16:37,699
that could go on and on they all need

444
00:16:35,389 --> 00:16:41,269
what we have which is quick fast

445
00:16:37,699 --> 00:16:43,309
actionable insights from locations we

446
00:16:41,269 --> 00:16:47,240
probably would have taken it to

447
00:16:43,309 --> 00:16:48,680
verticals sooner versus later and that's

448
00:16:47,240 --> 00:16:50,290
not a bad thing but it's something we

449
00:16:48,680 --> 00:16:54,170
probably would have done in hindsight I

450
00:16:50,290 --> 00:16:56,209
love it it would have shifted the way

451
00:16:54,170 --> 00:16:58,399
that you are entering the market with

452
00:16:56,209 --> 00:17:01,309
the specific products and I write I like

453
00:16:58,399 --> 00:17:03,259
I wish we would deep deep deep and a

454
00:17:01,309 --> 00:17:05,089
couple of verticals and now we're going

455
00:17:03,259 --> 00:17:07,280
broad we probably would have stayed with

456
00:17:05,089 --> 00:17:10,569
the depth but not has focused as much

457
00:17:07,280 --> 00:17:12,980
and gone broader sooner gotcha that's

458
00:17:10,569 --> 00:17:19,220
something that I think we would need a

459
00:17:12,980 --> 00:17:21,699
magic wand to possibly change if your

460
00:17:19,220 --> 00:17:24,439
users listeners are out there is that

461
00:17:21,699 --> 00:17:26,089
any vertical that's out there today or

462
00:17:24,439 --> 00:17:28,850
any industry that's out there that

463
00:17:26,089 --> 00:17:31,280
really needs information we would love

464
00:17:28,850 --> 00:17:33,440
to have them engage field agent if

465
00:17:31,280 --> 00:17:35,179
nothing else if we could help them great

466
00:17:33,440 --> 00:17:37,520
if not it would be a great conversation

467
00:17:35,179 --> 00:17:39,020
to have to see if we could send them

468
00:17:37,520 --> 00:17:41,840
down another direction if we've learned

469
00:17:39,020 --> 00:17:43,880
anything over the years Lori is to say

470
00:17:41,840 --> 00:17:46,490
no to things and not maybe maybe they're

471
00:17:43,880 --> 00:17:48,020
killers our industry so we'll say yes if

472
00:17:46,490 --> 00:17:49,010
we can do it we'll say no if we can't

473
00:17:48,020 --> 00:17:49,520
we're not gonna leave them with them

474
00:17:49,010 --> 00:17:51,350
maybe so

475
00:17:49,520 --> 00:17:52,970
love to engage to see what other people

476
00:17:51,350 --> 00:17:55,130
are thinking about how we can actually

477
00:17:52,970 --> 00:17:57,440
use field agent and Jayco to kind of

478
00:17:55,130 --> 00:17:59,810
drive the market excellent well I will

479
00:17:57,440 --> 00:18:02,630
be sure to link to field agent class

480
00:17:59,810 --> 00:18:04,430
check and to go of course from the show

481
00:18:02,630 --> 00:18:06,670
notes page but Rick please share the

482
00:18:04,430 --> 00:18:09,650
best way for our listeners to find you

483
00:18:06,670 --> 00:18:18,710
the easiest way is from our website

484
00:18:09,650 --> 00:18:21,050
which is www.hyken.com and we'd love

485
00:18:18,710 --> 00:18:23,480
your users to click on go Jayco comm ask

486
00:18:21,050 --> 00:18:25,700
a question see what they get and give us

487
00:18:23,480 --> 00:18:27,110
feedback as to what kind of response to

488
00:18:25,700 --> 00:18:28,610
get from our search engine so those are

489
00:18:27,110 --> 00:18:30,860
the two primary ways they can get a hold

490
00:18:28,610 --> 00:18:34,370
of us wonderful again I'll be sure to

491
00:18:30,860 --> 00:18:37,490
put a link directly to Africa comm to

492
00:18:34,370 --> 00:18:39,170
field agent as well so wonderful Rick

493
00:18:37,490 --> 00:18:39,740
thank you thank you for joining us again

494
00:18:39,170 --> 00:18:42,170
this week

495
00:18:39,740 --> 00:18:43,880
laura is my pleasure Rick it is always a

496
00:18:42,170 --> 00:18:46,340
pleasure to have you on thank you again

497
00:18:43,880 --> 00:18:48,080
for joining us I love hearing about all

498
00:18:46,340 --> 00:18:50,510
of the new technologies that you are

499
00:18:48,080 --> 00:18:52,730
consistently creating so keep it up and

500
00:18:50,510 --> 00:18:54,500
techie community if you're looking to

501
00:18:52,730 --> 00:18:57,680
make a dent in your market research head

502
00:18:54,500 --> 00:18:59,270
on over at 2g cocom today get an answer

503
00:18:57,680 --> 00:19:01,280
a minute to make a dent in your research

504
00:18:59,270 --> 00:19:03,620
stop getting stuck there Rick has

505
00:19:01,280 --> 00:19:07,370
created that solution thanks again Rick

506
00:19:03,620 --> 00:19:09,560
so head on over to G co.com you can

507
00:19:07,370 --> 00:19:11,870
always reach request through our show

508
00:19:09,560 --> 00:19:16,400
notes page over at technology dash of

509
00:19:11,870 --> 00:19:18,350
quality comm forward slash Rick West - G

510
00:19:16,400 --> 00:19:20,570
Co and I'll be sure to also include

511
00:19:18,350 --> 00:19:23,360
links to the previous episodes with Rick

512
00:19:20,570 --> 00:19:25,160
on field agent and also costs checks so

513
00:19:23,360 --> 00:19:27,920
you guys don't miss out thank you again

514
00:19:25,160 --> 00:19:30,230
for joining us here for episode 72 and

515
00:19:27,920 --> 00:19:32,120
until our next episode when we continue

516
00:19:30,230 --> 00:19:36,100
to hear the journey find the pain and

517
00:19:32,120 --> 00:19:36,100
create solutions enjoy the week

518
00:19:37,300 --> 00:20:04,260
[Music]

519
00:20:02,530 --> 00:20:06,320
[Applause]

520
00:20:04,260 --> 00:20:06,320
you

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